Shipping & Return Policy

Shipping Policy

Order Processing

Orders are typically processed within 2-4 business days after they are placed, excluding weekends and holidays. During busy periods, promotions, or holidays, processing times may be slightly longer. We are a small team, so our shipping is not as fast as other larger online retailers.

You’ll receive a confirmation email when your order is placed and a shipping confirmation with tracking information once your order has shipped, when tracking is available.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your order and delivery address. Available shipping methods, rates, and estimated delivery times will be displayed before you complete your purchase.

Delivery estimates are provided by the shipping carrier and are not guaranteed. We are not responsible for delays caused by the carrier, weather, holidays, or other circumstances outside our control.

Order Tracking

If tracking information is available for your shipment, you’ll receive it by email once your order ships. Please allow some time for tracking information to update after your package has been accepted by the carrier.

Incorrect Addresses

Please double-check your shipping address before placing your order. If you notice an error, contact us as soon as possible at hello@ecomke.com. We cannot guarantee that address changes can be made once an order has been processed or shipped.

Customers may be responsible for additional shipping costs associated with incorrect or incomplete addresses.

Lost, Delayed, or Damaged Packages

If your order is delayed, appears to be lost, or arrives damaged, please contact us at hello@ecomke.com with your order number and any relevant details. If your order arrives damaged, please include photos of the packaging and affected items when possible.

We’ll work with you to review the issue and determine the appropriate next steps.

Return Policy

Many of our items are eligible for returns as long as products are in the condition they were originally purchased in (unopened and unused). Items that cannot be returned include:

  • all hair care, skin care, and beauty products
  • kitchen items (if product is unused and still in original packaging, we may make an exception)
  • all food and beverage
  • all refills and products sold by weight.
  • sale products (sales are final on clearance or discounted items)

As a small business, we are unable to provide return labels for items that are no longer wanted or mistakenly ordered. If you'd like to ship back an item for a return, please send us a message or email so we can verify your order and request. A return will not be processed for items that are shipped back to us without prior confirmation of the return. 

Event Policy

Unless an event is canceled due to weather or unforeseen circumstances, event tickets and admissions are not refundable. This goes for all events that are hosted at the shop and at other locations where the event is hosted and organized by ECO MKE.

Questions?

We’re happy to help! If you have questions about your shipment or need assistance with an order, contact us at hello@ecomke.com.

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